TERMS & CONDITIONS

These trading Terms & Conditions are to help you understand the purchase process.

Definitions

Buyer: the person who buys or agrees to buy the goods from the Seller.

Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods: the articles which the Buyer agrees to buy from the Seller.

Price: the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

Seller: means Staircare Limited trading as Window Cleaning Stuff of

31 Lorne Street, Edinburgh EH6 8QW.

VAT: means value added tax under the Value Added Taxes Act 1994 or the fiscal tax applying to the sale of the Goods

Conditions

These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.

Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

These Conditions may not be varied except by the written agreement of a director of the Seller.

These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued.

Please note: Ordering goods on this website and by telephone is accepted as a business to business contract. Therefore the terms introduced by the Consumer Rights Act 2015, the main provisions of which came into force on 1 October 2015 do not apply.

Professional Use

Window Cleaning Stuff supplies window cleaning and carpet cleaning equipment and supplies to trade Buyers.

Trade Buyers are professionals who have the necessary knowledge and ability to use the goods safely and follow the manufactures instructions, where provided.

You may purchase from our website, by telephone or in person from our premises.

Staircare Limited is registered in Scotland 145285 at 31 Lorne Street Edinburgh EH6 8QW

Price Promise

If the you find any product the Seller sell available and cheaper online from another supplier within the UK please contact us and the Seller will try match or beat that price.

General

These conditions shall apply to all sales of goods and services provided by the us to the exclusion of all other terms, conditions and warranties. Use of this the website implies acceptance of these terms.

These conditions or any agreed change to these conditions shall in all respects operate in conformity with the Law of Scotland.

Specifications

The Seller have taken every care in compiling the information and prices contained on this the Website, but the Seller cannot accept any responsibility for errors or omissions. Where the Seller provide Safety Data Sheets, these may not always be up to date, please check with the manufacturer for the latest information. Information concerning methods of cleaning, use of chemicals or other products are provided only as a guide and may not apply to every situation or application. You may print product details; however you are not to republish material without our written permission.

The Seller reserve the right to amend Specification, Price and Standard Trading Terms and Conditions without notice.

The Seller reserve the right not to publish Buyer reviews.

The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

Certain statutory rights shall apply in respect of the Goods.  Accordingly the Goods must:

be of a satisfactory quality

be fit for a particular purpose

match the description, sample or model

be installed correctly

Advertising on our the Website

Adverts that have been approved by us are accepted for a 12-month period, as below.

Slider Adverts: Height 430 pixels,  width 747 pixels.

Side bar adverts: Height 134 pixels, width 370 pixels.

Costs as agreed.

Loyalty Points

Currently not available. Contact us for further details.

Gifts included with orders

When the Seller despatches your order made on this the Website the Seller may include one or more free gifts or samples of the Sellers choice. Goods sent direct from the manufacturer may not include a free gift. These gifts or samples are supplied free of charge and without warranty.

Pricing

The prices specified for Goods and Services are in UK pounds sterling and exclusive of Valued Added Tax. Additional discounts apply to mainland UK only. The Seller may at times offer additional discounts on some products for a limited period of time. Special offers and promotions such as ‘Black Friday Deals’ are excluded from additional discounts.

The prices payable for goods that you order are as set out in our the Website. The Price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, the Seller will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Payment

The Seller accept payment by most major credit cards, PayPal, BACS and cash.

All goods and services are to be paid in full at the time of order.

At times the Seller may ask for additional information for security reasons to verify identification, delivery address or other details.

Payment of the Price and VAT, at the then applicable rate, shall be paid in full at the time of order on our the Website.

Trade Credit Accounts. Payment of the Price and VAT, at the then applicable rate, shall be due within 14 days of the date of the Seller’s invoice. Time of payment is of the essence.

Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of Scotland base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.

The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

Accepting Orders

Goods are not provided on a “Sale or Return” basis.

The Seller may refuse to supply goods and services at our own discretion.

Registration

Buyers must register in order to use our the Website. It is important that a telephone contact number is provided. The Seller may ask for a landline number corresponding to the delivery address.

Cancellation

Unless otherwise stated at the time of order, the Seller will provide a full refund for goods or services ordered by not supplied or despatched. Special orders that required a deposit to be taken may be subject to a stocking fee if the order is cancelled by the Buyer.

Returns, Refunds and Exchanges

The Seller will accept return for refund, or exchange of goods when the goods are returned unused, in the original packaging and in perfect condition. The cost of returning goods will be at the Buyers expense. Goods returned may be subject to a 25% restocking fee.

Exchanged goods may be subject to additional delivery charges.

Warranty

Please contact us before returning any goods. In the event of a warranty claim the Buyer may be required to return the goods to the manufacturer or the Seller at the Buyers expense. The return of the goods does not imply acceptance of the claim. Accepted claims: goods may be repaired or replaced at our discretion. The Seller may require additional information regarding the goods before a claim may be processed, failure by the Buyer to provide the requested information may result in the claim being rejected.

Acceptance or Rejection of the Goods

If, when they are supplied, the Goods do not meet the requirements above, there is a short

period of 30 days during which the Buyer is entitled to reject them. In this instance, the Buyer

must prove the defect was there at the time of delivery.

If the Buyer asks for repair or replacement during the initial 30-day period, the period is

paused so that the Buyer has the remainder of the 30-day period, or seven days (whichever

is longer) to check whether the repair or replacement has been successful and to decide

whether to reject the goods.

Where the Buyer has accepted, or has been deemed to have accepted the Goods, the

Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

Where the Buyer rejects the Goods, he or she can claim a refund.  This refund may be

reduced to take account of any use the consumer has had from the goods or damage found

to the goods when returned to the Buyer.

Where the Buyer rejects the Goods and cancels the contract wrongfully, the Seller can claim

any reasonable costs incurred.

Rejected claims: goods must be returned to the Seller at the Buyers expense.

Repair and Replacement of the Goods

Should a breach of contract arise, and the Buyer has lost or chooses not to exercise his or

her right to reject goods, he or she will be entitled in the first instance to claim a repair or

replacement.

Where a repair or replacement is claimed, the Seller must do this at no cost to the Buyer,

within a reasonable time and without causing significant inconvenience.

Once the Buyer has selected a remedy, he or she must give the Seller a reasonable time to

provide that remedy.

Where repair or replacement fail, the Buyer is entitled to further repairs or replacements or

he or she can claim a price reduction or the right to reject, provided that the failure was not

caused by damage caused by the Buyer, or as a result of misuse by the Buyer.

Limitations

The Seller will not accept any consequential loss incurred by the Buyer due to faulty products supplied.

The Seller shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond the Sellers reasonable control.

Retention of Title

The Seller retains ownership of the goods and shall be entitled to dispose of them until payment is made in full.

The risk in the goods shall pass to the Buyer immediately upon delivery to the Buyer or at our premises, where the goods are collected.

Risk shall pass on delivery of the Goods to the Buyer’s address.

Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and

shall not pass to the Buyer until the amount due under the invoice for them (including

interest and costs) has been paid in full.

Until title passes the Buyer shall:

hold the Goods as bailee for the Seller;

store or mark them so that they can at all times be identified as the property of the Seller;

take all reasonable care of the Goods and keep them in a reasonable condition; and

insure the Goods: (i) with a reputable insurer (ii) from the date of delivery (iii) against all risks (iv) for an amount at least equal to the price (v) noting the Seller’s interest on the policy.

The Seller may at any time before title passes and without any liability to the Buyer:

repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.

The Seller may maintain an action for the price of any Goods notwithstanding that title in

them has not passed to the Buyer.

Delivery & Collection

UK Mainland:

Carriage will be chargeable on all sales under £50.00 exclusive of VAT.  This will be at the

rate of £4.80 exclusive of VAT.

You will be required to pay extra for delivery and it might not be possible for us to deliver to

some locations. Additional fees may be charged even after the goods are purchased when

the delivery address is not on the mainland of Scotland, England or Wales.

The Seller aims to provide next working day delivery, not including the weekends or bank holidays. Orders placed on Bank holidays and over the weekend will normally be despatched the next working day. The Seller cannot guarantee delivery on at specific date or time. The Seller are not responsible for any loss due to failure or delay in delivery.

No claim for damage to or loss of the goods or part thereof in transit will be considered by the Seller unless:

The Goods were inspected immediately upon arrival and any damage was marked on the delivery note.

The loss or damage is reported to the Seller within 1 day of delivery date.

The non-arrival is notified within 3 working days from the date of order.

Please note that the Company Policy with regard to the use of Couriers for delivery is to obtain a signature either from the Party itself or from a nearby neighbour or a specific person designated by the Buyer. Should Buyers request that Goods be left by the Courier in a designated without a signature, then the Buyer becomes liable for any theft or loss attributed to it as a consequence.

Additional charges may apply when failure of delivery is due to the Buyer providing incorrect delivery information or failing to accept an attempted delivery.

Collection from our shop is available at no additional cost, orders can be placed online and collected from the shop. The Seller will contact you to confirm when the order can be collected.

Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all

arrangements necessary to take delivery of the Goods on the day notified by the Seller for

delivery or made available for collection by the Buyer at the Seller’s, or carrier’s as the case

may be, premises set out in the order. The Buyer will collect the Goods within the period

specified in the order.

The Seller undertakes to use its reasonable endeavours to despatch the Goods on an

agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the

essence of the contract.

The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or

indirectly from the late delivery or short delivery of the Goods.  If short delivery does take

place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as

part performance of the contract.

If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific

delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be

entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so

doing.

Liability

The Buyer shall indemnify and keep indemnified us against all actions, claims, costs, damages, demands and expenses or other losses the Seller may incur in consequence of the Goods or Services.

The Goods are supplied strictly on the terms that the Buyer has satisfied itself of their suitability for its purposes. The Seller shall not be liable for any losses, expenses or damages caused by the Buyer using the Goods.

The Buyer acknowledges that all specifications and details in catalogues, Price Lists or similar documents or by word of mouth and all forecasts of performances or suitability, howsoever given, do not form part of the contract and that in respect of such specifications, details and performances, the Seller shall be under no liability for losses, expenses or damages incurred by the Buyer.

Please note that the Company Policy with regard to the use of Couriers for delivery is to obtain a signature either from the Buyer or from a nearby neighbour or a specific person designated by the Buyer. Should Buyers request that Goods be left by the Courier in a area designated by them but without a signature, then the Buyer becomes liable for any theft or loss of the goods.

Governing Law and Jurisdiction

These Conditions, and any dispute or claim arising out of or in connection with it or its

subject matter or formation (including non-contractual disputes or claims), shall be governed

by, and construed in accordance with the law of Scotland.

Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to

settle any dispute or claim arising out of or in connection with these Conditions or its subject

matter or formation (including non-contractual disputes or claims).

The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order.  [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].

Terms & Conditions for this WEBSITE:

Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Copyright notice

2.1 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website;

(d) stream audio and video files from our website;

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter (if applicable) in print and electronic form to any person.

3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

RSS feed – (if applicable)

4.1 You may access our RSS feed using an RSS reader or aggregator.

4.2 By accessing our RSS feed, you accept these terms and conditions.

4.3 Subject to your acceptance of these terms and conditions, we grant to you a non-exclusive, non-transferable, non-sub-licensable licence to display content from our RSS feed in unmodified form on any non-commercial website owned and operated by you, providing that you must not aggregate our RSS feed with any other feed when displaying it in accordance with this Section 4.3.

4.4 It is a condition of this licence that you include a credit for us and hyperlink to our website on each web page where the RSS feed is published (in such form as we may specify from time to time, or if we do not specify any particular form, in a reasonable form).

4.5 We may revoke any licence set out in this Section 4 at any time, with or without notice or explanation.

Acceptable use

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our website; or

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

SECTION 6, SECTION 7, SECTION 8, SECTION 9 AND SECTION 10 ARE ALL APPLICABLE IF THE WEBSITE HAS AN AREA TO REGISTER AND USE AN ACCOUNT.

Registration and accounts

6.1 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6.2 You must not allow any other person to use your account to access the website.

6.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.4 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

User login details

7.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

8.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

(c) edit your account details,

at any time in our sole discretion without notice or explanation.

8.2 You may cancel your account on our website using your account control panel on the website.

Your content: licence

9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

Your content: rules

10.1 You warrant and represent that your content will comply with these terms and conditions.

10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

10.4 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.

10.5 You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.

10.6 You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Report abuse

11.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

11.2 You can let us know about any such material or activity by email or using our abuse reporting form.

Limited warranties

12.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

12.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

12.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Limitations and exclusions of liability

13.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

13.2 The limitations and exclusions of liability set out in this Section 13 and elsewhere in these terms and conditions:

(a) are subject to Section 13.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

13.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

13.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

13.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

13.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

13.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

13.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Indemnity

14.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.

Breaches of these terms and conditions

15.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website.

15.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Third party websites

16.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

16.2 We have no control over third party websites and their contents, and subject to Section 13.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Trade marks

17.1 Our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

17.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

Competitions

18.1 From time to time we may run competitions, free prize draws and/or other promotions on our website.

18.2 Competitions will be subject to separate terms and conditions (which we will make available to you as appropriate).

Variation

19.1 We may revise these terms and conditions from time to time.

19.2 The revised terms and conditions shall apply to the use of our website and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. We may give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

19.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

Assignment

20.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

20.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Severability

21.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

21.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

22.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

22.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

Entire agreement

23.1 Subject to Section 13.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

24.1 These terms and conditions shall be governed by and construed in accordance with English law.

24.2 Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the courts of England.

Our details

This website is owned and operated by Staircare Ltd.

We are registered in Scotland under registration number 145285, and our registered office is at 31 Lorne Street Edinburgh EH6 8QW .

Our principal place of business is at 31 Lorne Street Edinburgh EH6 8QW .

You can contact us:

(a) by post, using the postal address 31 Lorne Street Edinburgh EH6 8QW ;

(b) using our website contact form here;

(c) by telephone: 0131 553 5851; or

(d) by email: sales@windowcleaningstuff.co.uk.