Frequently Asked Questions

Frequently Asked Questions

Our Frequently Asked Questions section is designed to help professional cleaners find answers to a variety of of interesting questions. Additionally, it points to products that may help you complete a cleaning task safely and efficiently. Also, we are constantly updating and improving the information.

If you have any questions that you would like included, or have any cleaning tips’ please let us know.

Finally, although these FAQ’s give answers that are a helpful guide to many cleaning related questions, they may not apply fully to your application. Therefore, use good judgement and seek further advice if you are in doubt.

Frequently Asked Questions about Carpet cleaning

What is the most popular method of cleaning carpets?

Spray-extraction is a popular method of cleaning carpets and is used by many professional carpet cleaners. A popular spray-extraction carpet cleaning machine is the Prochem Galaxy.

What is Spray-extraction carpet cleaning?

A solution of water-soluble detergent is sprayed into the carpet fibres and almost immediately sucked into a recovery tank along with the dirt out of the carpet. When cleaned properly the carpet is left damp and will require time to dry.

What steps do you follow to clean a carpet?

First check that the carpet can be wet cleaned with the chemicals you propose to use. Look for damage, spots and stains on the carpet, and check the carpet is properly fitted. Then cleaning may now begin. Firstly, vacuum the carpet with a suitable vacuum cleaner for the carpet fibres. Treat the spots and stains. Pre-spray traffic lanes and use a carpet pile brush. Extraction clean the carpet using a suitable detergent to remove any spot and stain or pre-spray chemicals. Place furniture on foil pads or foam blocks. Reset pile with a carpet rake. Ventilate the room to aid drying.

What do I need to remove spots and stains?

Successfully removing spots and stains requires two things. Firstly, the correct tools, such as chemicals, cloths and tools. Secondly, the correct technique for removing a stain.

Additionally, we strongly suggest that spots and stains are removed by a professional cleaner as a badly removed stain can look worst than the original stain.

Also, Prochem Europe have a very useful guide to spot and stain removal.

Frequently Asked Questions about Gutter cleaning

Can gutters be cleaned from the ground?

Gutters can be cleaned from the ground using a suitable commercial vacuum cleaner. These commercial machines are much larger than domestic machines and come with suitable tools and accessories for reaching and cleaning gutters safely. Also, they are also capable of dealing with wet waste, unlike domestic vacuum cleaners.

Frequently Asked Questions about Litter picking

What are the advantages of using a litter picker?

There are a number of advantages in using a litter picker. Firstly it protects the user from directly touching contaminated or dangerous items. Secondly, it allows the user to pick items that are otherwise difficult to reach. Additionally, by selecting a litter picker of suitable length the user can also reduce the amount of bending over needed to pick up an item.

Frequently Asked Questions about Pressure washing

What can be cleaned using high pressure water?

With the correct accessories for the work and taking the proper safety precautions, a variety of outdoor tasks can be tackled. These include cleaning gutters, cladding, walls, signs, decking, patios, paths and driveways.

Frequently Asked Questions about Pure Water Window Cleaning

What is pure water window cleaning?

Water that has been purified is often pumped to a brush fitted to a telescopic pole. The brush will provide gentle cleaning while the pure water washes away any dirt.

How is pure water made?

Water is purified by a combination of using a Reverse Osmosis System (known as a RO System) and Resin Bead Filter (known as a DI vessel or DI filter).

I have had my windows cleaned using pure water and they have been left wet, is this correct?

Cleaning windows with pure water does not require that the windows are left dry. Residual water left after cleaning will evaporate leaving the window looking clean.

What height do water fed poles reach?

Water fed poles start at a length of about 0.7m 29” for a small pole and are available in different lengths up to 22.25m 73’ for the longer poles.

What pressure pump do I need for my window cleaning system?

Most water pumps used for window cleaning have a maximum pressure of 100psi. However in practice most systems would normally be working at about 50-60psi.

I live in a soft water area, why is my water hard?

With the interconnection of the water supply network, some areas have been linked to networks with a different water hardness. Check your water hardness with your water provider. Alternatively, use a TDS meter to check the quality of the water.

Frequently Asked Questions about Traditional Window Cleaning

What do I need to clean my windows?

The easiest way to clean most windows is by using an Applicator and Squeegee. The Applicator is used to apply a suitable cleaning fluid onto the window and a Squeegee is used to remove the cleaning fluid, leaving a clean window.

What is an Applicator?

An Applicator is made up of two items. The T Bar, which is the part you hold. The other part is a Sleeve, which fits on the T Bar and is made of a fabric that holds the cleaning fluid.

What sizes of Applicators are available?

The most common sizes are 25cm 10”, 35cm 14” and 45cm 18”. With the most popular being 35cm 14”. Other sizes are available, please contact us for availability

What is a window cleaning Squeegee?

A window cleaning tool designed to remove liquid from glass. A Squeegee combines a Handle and a Channel. The Channel will include a Rubber.

Can I buy replacement rubber for my Squeegee?

Yes. Most squeegees use the same type of rubber. It can be purchased in pre-cut lengths or longer lengths and cut to length. We stock rubber that will fit Ettore, Unger, Pulex, Lewi, SYR and Moerman squeegees.

What sizes are available for squeegees?

Different ranges of squeegees have channels that start at 6” 15cm and go up to 42” 105cm.

What materials are squeegees channels made from?

Three main materials are used to make squeegee channels. Brass, Stainless Steel and Aluminium.

Can washing up liquid be used to clean windows?

Washing up liquid is a popular choice for homeowners, however there are professional detergents available from Unger, Ettore and SYR.

What size window scrapers are available?

They start at 1½” 38mm up to 6” 150mm.

What holds the rubber in place on traditional window cleaning squeegees?

Brass channels require end clips. These grip the rubber and slide into the ends of the channel. Most Brass channels require two clips on each channel, however smaller channels (6” 15cm) only need one. Stainless Steel channels usually have the rubber held in place by teeth on the squeegee handle. Aluminium channels vary, with a combination of end clips or specific handles being required. Please contact us for more information.

What shape of bucket best fits an applicator?

Oblong buckets are the popular choice for professional window cleaners.

Are applicator sleeves machine washable?

Most are machine washable at low temperatures, say 30˚C. When washing do not use fabric conditioner. Allow to air dry.

Do I need end clips for my Channels?

If you have Brass Channels then you will likely need to use End Clips. Most Aluminium Channels also use End Clips. Most Stainless Steel Channels (with a few exceptions) do not require End Clips.

What do will a window cleaning pouch hold?

Pouches are often used to carry window scrapers and cloths (Scrim) Some have additional pockets for other items such as a receipt book or mobile phone.

What’s the difference between a floor scraper and a window scraper?

Window scrapers tend to have far sharper, thinner blades. Floor scrapers have less sharp (blunt) heavier duty blades. Floor scrapers are usually designed with a heavier duty handle.

How do I choose the right size of window cleaning squeegee?

Choose a channel length less than the largest width or height of the windows pane. For larger windows, choose a size that is comfortable to use. The most popular sizes are 14” 35cm and 18” 45cm. Sizes above this are usually used only by professional window cleaners.

What is Scrim?

Scrim is a Linen cloth used by traditional window cleaners. The best quality is Grade 1. It is best to buy a pre-washed Scrim that is hemmed.

Do I need to boil wash my scrim before use?

If you buy Unger pre-washed scrim, boil washing before use is not necessary.

What’s the difference between pure water (water fed) and traditional window cleaning?

Pure water (water fed) relies on the ability of purified water to ‘grab’ dirt on the surface and rinse it away. The purified water is typically applied by a brush that helps loosen the dirt. The windows are left wet and dry gradually leaving a clean window. With traditional window cleaning a detergent is applied to the window using an applicator, which also loosen the dirt. The window is dried by removing the detergent with a squeegee.

How do I remove birds mess on my windows?

With traditional window cleaning methods, the detergent is applied to the window using an applicator. Most professional applicator sleeves have an abrasive pad at the end. This can be used to remove birds mess.

What’s the difference between soft and hard squeegee rubber?

Both can be used all year round, however soft compound squeegee rubber is often chosen when the weather is colder or the window cleaner wishes to apply less pressure to the glass. Hard compound rubber is often used in warmer weather or when the window cleaner prefers to press harder on the glass. Of the two, soft compound rubber is the most popular. Manufacturer’s who make squeegee rubber that does not specify hard or soft, the rubber tends to be soft.

Can traditional window cleaning extension poles be repaired.

Spare parts are available for most poles. The most cost effective spare parts are end cones, section locking clamps and base caps. Replacing sections can be relatively expensive. It is best to stick to the manufacturers own parts for replacement parts. Contact us for more details.

What height do traditional windows cleaners pole reach?

Aluminium telescopic window cleaning poles are available up to 33’ 10m in length. See PTU25 (Unger Teleplus system code TF100).

What’s the advantage of a Bucket-on-Belt?

The advantage is easy carrying of traditional window cleaning tools. A number of different Bucket-On-Belt systems are available. All will hold at least one squeegee and one applicator. Some will hold more. Others will also hold a scraper. Please contact us regarding the belt release system and belt width that they will fit.

Frequently Asked Questions about Cleaning

How do I wash Microfiber cloths?

Most Microfibre cloths can be hand rinsed in water or machine washed at low temperature. Do not use fabric conditioner when washing. Wash separately and air dry.

Is there an alternative to wet mopping?

A good alternative to wet mopping a floor is damp mopping. In damp mopping a Microfiber flat mop head is used to clean the floor.

What are the advantages of flat mopping?

Advantages of damp mopping include:

  • Faster drying times. An important safety consideration.
  • Faster cleaning
  • Less detergent usage